External factors, including security tools shifting to the cloud, the rise of Endpoint Detection and Response (EDR) solutions, and the cybersecurity talent shortage, are presenting challenges for security operations centers (SOCs). There is a lot of talk right now about the need for SOCs to become more efficient and effective to address not only these factors but to also become more ‘intelligent.’ However, this notion of an intelligent SOC is not new. In fact, back in 2015 Gartner issued a report (PDF) titled, “The Five Characteristics of an Intelligence-Driven Security Operations Center.”

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